1. How long will my service call take?

A typical service call (Virus removal, Internet installation/troubleshooting, etc.) takes about 2 hours. Should your computer problem require more then an hour, we will typically "flat rate" your invoice. A typical invoice rarely exceeds 4 hours.

2. Is your service guaranteed?

Yes. We stand behind our service and repair 100%. If the technician is unable to remedy your computer issue, there is no charge to you.

3. The operator took my credit card number when I scheduled.
Can I still pay by check or cash?

Yes. We only use your credit card number to reserve the appointment. There is no charge to it until completion of your service call.

4. I have a conflicting obligation, can I cancel or reschedule my appointment?

Yes. You may cancel you appointment within 24 hours with no charge to you. And you may reschedule your appointment at anytime, but we do ask that you give us at least 5 hours notice if possible. A $50 "no show" charge will be billed to your credit card if you do not call us at all.

5. Can I drop off my computer for a faster repair or discount?

No. All of our repairs and services are provided to you onsite. In some cases it may be necessary to remove the computer or equipment for an off site repair.

6. What if my problem only takes 30 minutes to resolve? Am I still charge for a full hour?

Yes. However, if your service call is completed quickly you can ask the technician to look at other potential problems or answer any questions you might have about your system.

7. Okay, I've made my appointment how do I best prepare for my service call?

To make best use of the technicians time we recommend you make a list of all the problems you are experiencing with your system, and have all manuals, software CD's and any other information about the computer readily available.

8. I purchased my computer used and I don't have any of the original software or drivers available. Can you still help me?

Yes. Typically a technician will be able to restore your original applications, data and serial numbers without having the original software CD's or manuals.

9. I know absolutely nothing about computers, can your technicians speak "Non Geek" to me?

Yes. We are well versed in the English language and don't expect you to know anything about your system.

10. Do you only service businesses?

No. We are happy to work with individuals also. No client is too small.

11. My company is looking to hire a computer service provider, do you offer monthly contracts?

Yes. Please call 1888-9COMPSF and ask for our corporate sales department.

12. Do you charge for "travel time".

No. Our rate is inclusive of travel time, parking and tolls.

13. How long have you been in business?

CompSF was established in 2002. And as of today we have 5 field technicians and 3 web designers.

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